Privacy POLICY

1. Who we are

Jess provides reflexology treatments, wellness education, and holistic health content through in-person services, social media platforms such as Instagram, and digital offerings including a forthcoming membership program.

Professional Registration:

Jess holds a Level 5 Diploma in Clinical Reflexology and is a fully registered member of both the Association of Reflexologists (AoR) and the Complementary and Natural Healthcare Council (CNHC). These are professional bodies that uphold high standards of conduct, training, and care within the complementary therapy industry.

THE RE:BALANCED is registered with the Information Commissioner's Office (ICO) in the United Kingdom and pay a data protection fee, in compliance with UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and store the following personal information:

  • Name

  • Email address

  • Phone number (if provided)

  • Treatment history (for 1:1 clients)

  • Payment details (processed securely via third-party platforms)

  • Interaction data (emails opened, links clicked)

  • IP address and browser data (via cookies – see Section 7)

3. How We Use Your Information

We use your information to:

  • Provide and manage 1:1 reflexology treatments

  • Send newsletters, updates, and marketing communications (with your consent)

  • Provide access to digital content, including the membership platform

  • Respond to your enquiries or support requests

  • Maintain records for professional and legal obligations

4. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your personal data

  • Request deletion of your data

  • Withdraw consent at any time (for marketing communications)

  • Lodge a complaint with the ICO if you believe your data has been mishandled

To exercise any of these rights, please contact us at: info@therebalanced.com

5. Data Storage and Security

Your personal data is stored securely on encrypted platforms. We take appropriate technical and organisational measures to protect it from unauthorized access, alteration, disclosure, or destruction.

6. Social Media Content and Disclaimers

We share general wellness information, reflexology tutorials, and holistic practices via platforms such as Instagram and within our membership area. These are for informational and educational purposes only.

Disclaimer:

  • You are responsible for your own health and wellbeing when engaging with any self-led activities shared by us.

  • We do not accept liability for injuries, discomfort, or harm that may arise from the use or misuse of any of our free or paid content.

  • Consult a medical professional before starting any new health or wellness practice, especially if you have underlying conditions or injuries.

7. Membership Content Use

All digital content provided within our membership platform is owned by THE RE:BALANCED. By subscribing, you agree to:

  • Not copy, redistribute, or share content outside the membership platform

  • Not claim the content as your own or use it for commercial purposes

  • Accept full responsibility for any outcomes from applying the practices provided

Breach of these terms may result in removal from the membership and further legal action if necessary.

8. Cookies and Website Analytics

Our website uses cookies to improve your experience and help us understand how visitors interact with our site. You can manage your cookie preferences via your browser settings.

9. Third-Party Services

We use trusted third-party services to process payments, manage email subscriptions, and host our content. These providers are GDPR-compliant and only have access to your data as necessary to perform their services.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website, and you will be notified of any significant changes.

Contact Us

If you have questions about this Privacy Policy or your data, please get in touch at:

Email: info@therebalanced.com

Address: THE RE:BALANCED, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ