1. Cancellation Policy

a. You are welcome to reschedule or cancel for free up to 48 hours before your appointment.
b. If you reschedule or cancel within 24 hours, you will forfeit your deposit.
c. If you reschedule or cancel within 12 hours, you will be charged the full amount of the session.
d. For workshops, you may reschedule or cancel for free up to 48 hours before the appointment. If you reschedule or cancel within 24 hours, you will be charged the full amount.

2. Deposit Requirement

Upon confirmation of your booking, a £25 deposit is required for treatments. Unfortunately, bookings cannot be accepted without full payment of the deposit. By booking, you agree to comply with this deposit policy.

3. Data Protection

THE RE:BALANCED is registered with the ICO and adheres to the Data Protection Act 2018. Our website and booking system are fully encrypted to ensure the security and privacy of your personal information.

4. Appointment Times

Please be mindful that arriving late to an appointment will result in a necessary reduction in treatment time, which will still be billed at the full treatment price.
If you are more than 30 minutes late, this will count as a ‘no show’.

5. Health Conditions

All clients must complete a consultation form and inform us of any health conditions, allergies, injuries, or surgeries that could affect your treatment. We are committed to Data Protection compliance, and all personal data is collected and stored in accordance with these principles.

6. Pregnancy

If you are pregnant, please inform us so we can amend your treatment accordingly to ensure your safety and comfort.

7. Age Policy

Clients under 18 must be accompanied by an adult during the treatment. Both client and guardian will be required to sign a consent form.

8. Treatment Pricing

We reserve the right to amend treatment prices at any time. THE RE:BALANCED website will always display the most up-to-date pricing.

9. Disclaimer of Liability

All treatments, advice, and content shared by THE RE:BALANCED are for informational and educational purposes only and do not substitute professional medical advice, diagnosis, or treatment.
By booking or participating in any service, you accept full responsibility for your health and wellbeing. THE RE:BALANCED is not liable for any injury, loss, or damage arising from use of our services or content.

10. Online Content & Social Media Tutorials

We share tutorials, reflexology techniques, and holistic self-care practices via social media and our website. These are general guides and should not replace individualized professional advice.
You agree that participation in such content is voluntary and at your own risk. Always consult a healthcare professional before beginning new health practices, especially if pregnant or with health conditions.

11. Intellectual Property & Use of Content

All content provided by THE RE:BALANCED—including videos, audios, handouts, workshops, membership materials, and social media posts—is protected by copyright law.
You agree not to reproduce, share, distribute, or use this content for teaching or commercial purposes without explicit written permission. Breach of this may result in legal action.

12. Live Sessions & Guest Practitioners (Membership Only)

Live group sessions may be recorded for replay within the membership. Guest facilitators are qualified practitioners responsible for their own sessions. THE RE:BALANCED is not liable for any injury or outcome resulting from these sessions.

13. Refunds

Deposits are non-refundable except if a session or workshop is cancelled by THE RE:BALANCED. Full payments for treatments, workshops, or membership are non-refundable unless otherwise stated or required by law.

14. Changes to Terms & Conditions

These Terms & Conditions may be updated from time to time without prior notice. The latest version will always be available on THE RE:BALANCED website.

By booking an appointment or joining a workshop/membership with THE RE:BALANCED, you acknowledge that you have read, understood, and agreed to abide by these Terms & Conditions. We appreciate your cooperation and look forward to supporting your wellbeing journey.